< Cancellation and refund policy | Contract Bazar

Cancellation and Refund Policy

Lex Mores Tech Private Limited (the “Company”), an entity duly incorporated under the Companies Act, 2013, owns and operates the legal technology portal www.contractbazar.com (the “Platform”).

For this Policy, the use of terms like “we”, “us” and “ours” refers to the Company and the terms “you” and “your” refers to any natural or legal person who browses through the Platform or avails the Services. By accessing the Platform, you acknowledge that you have read and understood the terms provided under this Policy and agree to be bound by them. However, if you disagree, kindly exit the Platform immediately as your continued access shall be construed as an acceptance of this Policy.

We respect and value our clients and believe in providing them with a 100% service satisfaction. However, in case you are not happy or satisfied with the services, kindly write to us and we will ensure to rectify the situation or make refunds for the orders. The cancellation and refunds for the orders placed on the Platform shall be governed by this Policy.

1. CANCELLATION AND REFUNDS

1.1. If you wish to cancel any order, except E-signature and DIY orders, placed on the Platform the same shall be initiated within a period of 1 (one) hour from placing the order. Your email shall contain information as stipulated below in clause 3.

1.2. Your subscription to Lawyers Market Place shall be initiated prior to the expiry of the ongoing subscription period.

1.3. No cancellation request shall be entertained once the aforementioned time period has expired.

2. REFUNDS OTHER THAN FOR CANCELLATION

2.1. Any payments made by you to the Platform are in lieu of services (‘Service Fee’) being rendered through the Platform. Once the Service Fee has been paid and the cancellation period is over, wherever applicable, the work is assigned to our legal experts who invest their time and hard work to provide you with best possible services which are returnable in nature. Therefore, the Service Fee paid by you for availing services are non-refundable as resources and manhours are spent on delivering the services. In addition to the Service Fee paid by you, any taxes, filing fee or government charges paid by you are non-refundable in nature. Under any circumstances, if at all the Company is liable for any refunds, the same shall not exceed the Service Fee paid by you for any particular service.

2.2. The Subscription Fee for registration with Lawyers Market Place is non-refundable in nature. In the event you have set up your debit/credit card on auto-pay for monthly deductions of Subscription Fee, you are advised to kindly de-register your card prior to the expiry of the subscription period. We disclaim all liability in case you fail to de-register your card.

2.3. Any request for refunds (other than for cancellation) shall be raised within 7 days from the date of delivery of services. No refund request shall be entertained once the aforementioned time period has expired.

3. MANNER OF RAISING CANCELLATION OR REFUND REQUESTS

3.1. Any request for cancellation or refund shall be raised writing an email to us at support@contractbazar.com withing the stipulated timelines hereunder. The Email for raising cancellation or refund request shall be contain your name, order number, service particulars along with a valid reason for cancellation or refund; without which no cancellation or refund request shall be entertained.

3.2. If we are satisfied with your reason for cancellation or refund and believe that the same cannot be resolved by our team, we will initiate the refund in your designated account within a period of 15 (fifteen) working days. The condition of satisfactory reason shall not be applicable for cancellation of subscription to Lawyers Market Place.

4. CHANGE IN SERVICES

Once the payment for any of the services has been made, the same cannot be changed. The Company only accepts request of amendments in the documents delivered under Custom Agreements up to two times provided that such request for amendment is raised within two (2) days from the date of delivery. Provided further that the amendments so requested shall only be made if the nature of the document is not modified.

5. STANDARD PRICING

We have standard pricing policy for services with no additional service charges under any circumstances. The Company reserves the right to revise the Service Fee payable for services from time to time and the same shall become effective as and when it is updated on the Platform. The Service Fee so revised shall be the standard pricing with no additional service charges other than as displayed on the Platform. The applicable taxes and government charges, however, may apply. The standard pricing policy shall not be applicable to increase in total amount payable due to increase in applicable taxes or other government charges.

6. FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL

Without prejudice to any other provision herein, the Company shall not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond our control, including, without limitation, an act of God, embargo or other governmental action or regulation. The refund requests cannot be made for any delayed deliveries on account of Force Majeure or events beyond our control.

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