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emSigner Signer Gateway_eSign Process Manual

Table of Contents
1 Customer experience on e-Sign
Scenario 1: First time user
Scenario 2: Already registered user
2. eKYC registration process pre-requisites
2.2 Steps to download Aadhaar XML file

1 Customer experience on e-Sign

In order to perform eSign signature, customer should be registered with eMudhra to complete his/her eKYC process. Once the customer is registered and verified by Certifying Authority (eMudhra), customer can digitally sign documents using eSign.

Once the request parameters are passed by the calling application (as configured in the backend), customer will be re-directed to signer gateway and displayed with signing button ("Aadhaar eSign" button)

Upon customer clicking "Aadhaar eSign" button, customer will be displayed with the below popup

Scenario 1: First time user

If the customer is a first time user, he/she should enroll with eMudhra and perform eKYC process
Customer will have an option to click "Create a new account" link, to create a new user account

Upon clicking "Create a new account" link, customer will be displayed with the user account creation form where the customer should perform below eKYC enrollment procedures (Note: this is a onetime activity that should be performed by the customer)

Step 1: Aadhaar XML file upload and User enrollment

To perform eKYC registration procedures, customer should perform the following,

Upload Aadhaar XML file (Click Here to see steps to download Aadhaar XML file)
Enter Share code that was defined during XML file download from UIDAI website
Enter Mobile Number (Mobile number should match with the Mobile number that was used while Aadhaar registration)
Create User Name (i.e SignerID)
Create PIN
Enter CAPTCHA

Note: E-mail and PAN are optional fields.

Step 2 : Video recording process

After performing the above steps, by clicking "Proceed to Verify" button, customer will be displayed with his/her aadhaar information
After verifying, customer should click "Submit for Verification" button to proceed further to perform a video verification

Upon clicking the "Submit for Verification" button, customer will be asked to perform video verification to complete the eKYC enrollment process

Customer will have to record his/her video and audio by clicking "Start Recording" button

Upon clicking "Start Recording" button, customer will be displayed with the below message. Customer should read the same and click "Ok" button to continue further

Customer will be asked to answer the following questions and record the same
What is your name
What is your DOB
Upon recording the same, customer can click "Stop recording" button to stop the recording. Note: recorder time limit is 20 sec.
Customer will have an option to view the recorded video by clicking "Preview" button
After preview, customer will see two buttons, "Record Again" or "Submit"
Customer can click "Submit" button to complete video recording process or click "Record Again" if the customer is not satisfied with the recording.
Upon completing the same, eKYC record will go for approval process to eMudhra. Once the same is approved, customer can start performing e-sign.

Scenario 2: Already registered user

If the customer is already registered user, then the customer should input the following details to perform e-Sign in the document

SignerID – Customer should input the signerID (user name) that was created by the customer while eKYC registration (refer to eKYC registration process above)
PIN – the PIN that was created by the customer while eKYC registration
OTP – OTP will be sent to the registered mobile number upon clicking "Get OTP" button
Captcha - customer should input captcha as displayed on the screen

Finally, the customer should click "Perform eSign" button to place eSign into the document.
Signed document will be sent back to the calling application.

2. eKYC registration process pre-requisites

Customer should have Aadhaar XML file downloaded from UIDAI website (https://uidai.gov.in/) and kept ready before performing eKYC registration with eMudhra.

2.2 Steps to download Aadhaar XML file

Logon to https://uidai.gov.in/ website
Navigation: My Aadhaar --> Aadhaar Paperless Offline eKYC –beta
Enter your Aadhaar Number
Enter Security code (Captcha) displayed in the page
Click "Send OTP" or "Enter TOTP" button
Enter the OTP/ TOTP received to your registered mobile number with Aadhaar
Enter share code (this is a secret code that the customer should input. Note – this secret code is required while the user performs eKYC registration process with eMudhra)

Upon completing the above process, customer can download his/her Aadhaar XML file.