emSigner Signer Gateway_eSign Process Manual



Table of Contents
1 Customer experience on e-Sign
Scenario 1: First time user
Scenario 2: Already registered user
2. eKYC registration process pre-requisites
2.2 Steps to download Aadhaar XML file

1 Customer experience on e-Sign

In order to perform eSign signature, customer should be registered with eMudhra to complete his/her eKYC process. Once the customer is registered and verified by Certifying Authority (eMudhra), customer can digitally sign documents using eSign.

  • Once the request parameters are passed by the calling application (as configured in the backend), customer will be re-directed to signer gateway and displayed with signing button ("Aadhaar eSign" button)

  • Upon customer clicking "Aadhaar eSign" button, customer will be displayed with the below popup

Scenario 1: First time user

  • If the customer is a first time user, he/she should enroll with eMudhra and perform eKYC process
  • Customer will have an option to click "Create a new account" link, to create a new user account

  • Upon clicking "Create a new account" link, customer will be displayed with the user account creation form where the customer should perform below eKYC enrollment procedures (Note: this is a onetime activity that should be performed by the customer)

Step 1: Aadhaar XML file upload and User enrollment

To perform eKYC registration procedures, customer should perform the following,

  • Upload Aadhaar XML file (Click Here to see steps to download Aadhaar XML file)
  • Enter Share code that was defined during XML file download from UIDAI website
  • Enter Mobile Number (Mobile number should match with the Mobile number that was used while Aadhaar registration)
  • Create User Name (i.e SignerID)
  • Create PIN
  • Enter CAPTCHA

Note: E-mail and PAN are optional fields.

Step 2 : Video recording process

  • After performing the above steps, by clicking "Proceed to Verify" button, customer will be displayed with his/her aadhaar information
  • After verifying, customer should click "Submit for Verification" button to proceed further to perform a video verification

  • Upon clicking the "Submit for Verification" button, customer will be asked to perform video verification to complete the eKYC enrollment process

  • Customer will have to record his/her video and audio by clicking "Start Recording" button

  • Upon clicking "Start Recording" button, customer will be displayed with the below message. Customer should read the same and click "Ok" button to continue further

  • Customer will be asked to answer the following questions and record the same
  • What is your name
  • What is your DOB
  • Upon recording the same, customer can click "Stop recording" button to stop the recording. Note: recorder time limit is 20 sec.
  • Customer will have an option to view the recorded video by clicking "Preview" button
  • After preview, customer will see two buttons, "Record Again" or "Submit"
  • Customer can click "Submit" button to complete video recording process or click "Record Again" if the customer is not satisfied with the recording.
  • Upon completing the same, eKYC record will go for approval process to eMudhra. Once the same is approved, customer can start performing e-sign.

Scenario 2: Already registered user

If the customer is already registered user, then the customer should input the following details to perform e-Sign in the document

  • SignerID – Customer should input the signerID (user name) that was created by the customer while eKYC registration (refer to eKYC registration process above)
  • PIN – the PIN that was created by the customer while eKYC registration
  • OTP – OTP will be sent to the registered mobile number upon clicking "Get OTP" button
  • Captcha - customer should input captcha as displayed on the screen

  • Finally, the customer should click "Perform eSign" button to place eSign into the document.
  • Signed document will be sent back to the calling application.

2. eKYC registration process pre-requisites

Customer should have Aadhaar XML file downloaded from UIDAI website (https://uidai.gov.in/) and kept ready before performing eKYC registration with eMudhra.

2.2 Steps to download Aadhaar XML file

  • Logon to https://uidai.gov.in/ website
  • Navigation: My Aadhaar --> Aadhaar Paperless Offline eKYC –beta
  • Enter your Aadhaar Number
  • Enter Security code (Captcha) displayed in the page
  • Click "Send OTP" or "Enter TOTP" button
  • Enter the OTP/ TOTP received to your registered mobile number with Aadhaar
  • Enter share code (this is a secret code that the customer should input. Note – this secret code is required while the user performs eKYC registration process with eMudhra)

Upon completing the above process, customer can download his/her Aadhaar XML file.

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