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A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. A refund policy often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process. It is a policy that dictates the terms of any refunds or returns which may be offered by the website or eCommerce store. The term Cancellation Clause refers to the terms mentioned in the contract, in which it is stated that under which terms a cancellation can occur. It is not a negotiated contract - in other words, there are not two sides to this document.
1. What is the need of a Refund Policy?
2. What to include in a Refund policy?
A refund policy should be broken down into smaller sections, this increases the readability of the document, it makes easier for customers to find what they need.
A refund/return policy should usually contain these three sections:
3. Who should have a refund policy?
Every retailer should provide a Refund Policy. This includes companies selling:
Basically, if someone pays for anything, they have a right to know what happens if they're unhappy with what they get.
4. Are Refund Policies legally binding?
Yes, they are legally binding. Refund Policies are, essentially, legally enforceable contractual terms between you and the customer. These terms are only enforceable if they are clearly set out, agreed to by the customer, fair and reasonable and lawful i.e., a contract is not entered for any illegal activity.