CANCELLATION AND REFUND POLICY
Lex Mores Tech Private Limited (hereinafter referred to as the “Company”), owns and operates the interactive website Contract Bazar (hereinafter referred to as the “Platform”). For this Policy, the use of terms like “we”, “us” and “ours” refers to the “Company” and the terms “you”, “your”, and “User” refers to any “natural” or “legal person” who browses through the Platform or avails the Services offered through the Platform. By accessing the Platform, you acknowledge that you have read and understood the terms provided under this Policy and agree to be bound by them. However, if you disagree, kindly exit the Platform immediately as your continued access shall be construed as an acceptance of this Policy. We respect and value our clients and believe in providing them with maximum service satisfaction. However, in case you are not happy or satisfied with the services, kindly write to us and we will ensure to rectify the issue or make refunds for the orders placed. The cancellation of the orders placed on the Platform shall be governed by this Cancellation Policy.
1. Company reserves the right to refuse/cancel any Services.
The Company at its sole discretion may cancel any Service(s). The Company reserves the right to refuse/cancel any Services. The Company at its sole discretion may cancel any Service(s), if:
- 1.1. it suspects a fraudulent transaction, or
- 1.2. it suspects a customer has undertaken a transaction that is not in accordance with the Terms of Use; or
- 1.3. unavailability of the staff.
2. Applicability Of Policy
- 2.1. By agreeing to use the Platform and/or placing a request for the purchase of Services on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platform.
- 2.2. Please note that we may from time to time change the terms of the Policy that govern your refund, and cancellation of an order for Products on the Platform. Every time you wish to use the Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.
3. Cancellation and Refunds
- 3.1. If you wish to cancel any order under Draft by an Expert, review a Contract, Website/ Business Legal Audit, HR Legal Support, Company Incorporation, POSH, and Trademark/ Copyright Filing except E-signature, Talk to Expert Services, and DIY orders, placed on the Platform the same shall be initiated within a period of 01 (One) hour from placing the order. However, we will initiate the refund only up to the amount paid for the Services (after deducting all the necessary taxes) in your designated account within a period of 7 (Seven) working days.
- 3.2. Cancellation request shall be made in the prescribed manner as stipulated in point 5 of this Policy, no request contrary to the prescribed manner shall be entertained by the Company.
- 3.3. No cancellation request shall be entertained once the aforementioned time period has expired.
- 3.4. For further clarity refer to the table given below:
| DIY(Do it Yourself) |
E-Signatures |
Talk to Expert |
Draft by an Expert |
Review a Contract |
Company Incorporation |
POSH |
HR Legal Support |
Website/ Business Legal Audit |
Trademark/ Copyright Filing |
| No Cancellation once the order is placed. |
No Cancellation as this is third Party Service. |
No Cancellation once the Service is booked. |
Can be cancelled within 1 hour of placing the order. |
Can be cancelled within 1 hour of placing the order. |
Can be cancelled within 1 hour of placing the order. |
Can be cancelled within 1 hour of placing the order. |
Can be cancelled within 1 hour of placing the order. |
Can be cancelled within 1 hour of placing the order. |
Can be cancelled within 1 hour of placing the order. |
4. Refunds other than for Cancellation
- 4.1. Any payments made by you on this Platform are in lieu of services (hereinafter referred to as the “Service Fee”) being rendered through the Platform. Once the Service Fee has been paid and the cancellation period has lapsed, wherever applicable, the work is assigned to our legal experts who invest their time and hard work to provide you with the best possible services which are non-returnable in nature. Therefore, the Service Fee paid by you for availing services is non-refundable due to resources and manhours spent on delivering the services. In addition to the Service Fee, any other charges such as taxes, filing fees, or government charges paid by you are non- refundable in nature. Under any circumstances, if at all the Company is liable for any refunds, the same shall not exceed the Service Fee paid by you for any particular service after deducting all the necessary taxes.
- 4.2. For further clarification refer to the table given below:
| DIY(Do it Yourself) |
E-Signatures |
Talk to Expert |
Draft by an Expert |
Review a Contract |
Company Incorporation |
POSH |
HR Legal Support |
Website/ Business Legal Audit |
Trademark/ Copyright Filing |
| No Refund |
No Refund |
No Refund In case the User did not join the meeting within the stipulated timeline, However, the same can be rescheduled by intimating the Legal Team 1 hour prior to rescheduling. |
Refunds will be made only if the Services are cancelled within 1 hour of placing the order. |
Refunds will be made only if the Services are cancelled within 1 hour of placing the order. |
Refunds will be made only if the Services are cancelled within 1 hour of placing the order. |
Refunds will be made only if the Services are cancelled within 1 hour of placing the order. |
Refunds will be made only if the Services are cancelled within 1 hour of placing the order. |
Refunds will be made only if the Services are cancelled within 1 hour of placing the order. |
Refunds will be made only if the Services are cancelled within 1 hour of placing the order. |
5. Manner of Raising Cancellation or Refund Requests
- 5.1. Any request for cancellation or refund shall be raised by writing an email to us at support@contractbazar.com within the stipulated timelines mentioned above. The Email for raising cancellation or refund requests shall contain your name, order number, service particulars along with a valid reason for cancellation or refund; without which no cancellation or refund request shall be entertained.
- 5.2. If we are satisfied with your reason for cancellation or refund and believe that the same cannot be resolved by our team, we will initiate the refund (after deducting all the necessary taxes) in your designated account within a period of 7 (Seven) working days.
6. Change In Services
- 6.1 Once the payment for any of the services has been made, the same cannot be changed. The Company only accepts requests for amendments in the documents delivered under Custom Agreements up to 2 times provided that such request for amendment is raised within 3 (three) days from the date of delivery. Provided further that the amendments so requested shall only be made if the nature of the document is not modified.
7. Standard Pricing
- 7.1 We have a standard pricing policy for services with no additional service charges under any circumstances. The Company reserves the right to revise the Service Fee payable for services from time to time and the same shall become effective as and when it is updated on the Platform. The Service Fee so revised shall be the standard pricing with no additional service charges other than as displayed on the Platform. The applicable taxes and government charges, however, may apply. The standard pricing policy shall not be applicable to an increase in the total amount payable due to an increase in applicable taxes or other government charges.
8. Force Majeure
- Without prejudice to any other provision herein, the Company shall not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond our control, including, without limitation, an act of God, any Pandemic, Complete Lockdown, embargo or other governmental action or regulation. The refund requests cannot be made for any delayed deliveries on account of Force Majeure or events beyond our control.
9. Jurisdiction of Law
- In case of any dispute regarding the policy of the Company, an arbitrator shall be appointed by the Company to ascertain the rights and liabilities of the parties. You further accept that all disputes are subject to laws applicable in India and subject to jurisdictions of courts in Noida only.
10. Grievances And Contact Details
- 10.1 For any information regarding the Policy, you may write to us at: support@contractbazar.com.
- 10.2 In the event of grievances, you may contact our Grievance Redressal Officer: Contact Number: 8035241251
